FAQ
What is the Catisfaction Guarantee?
What is the Catisfaction Guarantee?
Every order comes with our 30-Day Catisfaction Guarantee 🐾.
If your cat isn’t thrilled, just reach out within 30 days for a full refund — no questions asked. Shop with confidence, totally risk-free!
How much is shipping?
How much is shipping?
Shipping is always free – no hidden costs, just happy cats. Plus, every order includes tracking and insurance, so you’ll know exactly when your cat’s new favourite toy is arriving (usually within 8–12 days).
How do I track my order?
How do I track my order?
Once your order ships, you’ll get an email with a tracking link and number. You’ll also receive regular updates so you can follow your package every step of the way.
What if I have a question or concern?
What if I have a question or concern?
We’re here to help! 🐾 Simply reach out through our Contact Page or email us directly at support@fluffandwhiskers.com. We’ll get back to you as quickly as possible.
What if my order arrives damaged?
What if my order arrives damaged?
No worries — just contact us right away and we’ll give you instructions for a free replacement or exchange.
Are your products safe for cats?
Are your products safe for cats?
Absolutely! 🐾 Every product is carefully tested and made from pet-safe materials. Your cat’s safety always comes first.
Frequently asked questions
PurrBot FAQ
How does it keep water fresh without a filter?
How does it keep water fresh without a filter?
The PurrBot keeps water fresh by automatically emptying used water into the waste tank and refilling the bowl with clean water on a customisable schedule—no filters required.
How often do I need to change the water? What is the water tank size?
How often do I need to change the water? What is the water tank size?
The PurrBot’s water tank holds 3 litres, enough to provide fresh water for up to 10 days without a refill, depending on usage.
Is it loud while operating?
Is it loud while operating?
Not at all. The PurrBot runs silently when idle and emits only a gentle hum during the brief moments it empties and refills the bowl.
Does it need regular cleaning?
Does it need regular cleaning?
Yes, we recommend regular cleaning to maintain your cat’s health. However, thanks to its efficient design, the PurrBot requires less maintenance than traditional fountains or bowls.
What are the dimensions?
What are the dimensions?
Width: 33 cm (12.99 inches)
Depth: 23.5 cm (9.25 inches)
Height: 25 cm (9.84 inches)
Water Tank Capacity: 3 litres
Is the PurrBot dishwasher safe?
Is the PurrBot dishwasher safe?
The PurrBot is not dishwasher safe. However, it’s designed with smooth, rounded edges and no tricky corners, making it quick and easy to clean by hand with regular dish soap.
Is it safe for my cat?
Is it safe for my cat?
Absolutely. The PurrBot is made from food-grade, non-toxic materials and was developed with your cat’s safety and comfort in mind. Its soft water flow and quiet operation are ideal even for shy or sensitive cats.
Can it be used for multiple cats?
Can it be used for multiple cats?
Yes! The PurrBot’s 3-litre capacity is suitable for up to 3 cats, keeping them hydrated for several days.
Is it easy to set up?
Is it easy to set up?
Yes, setup is simple and takes just a few minutes. The PurrBot consists of only 5 parts that easily click together. Every unit includes a step-by-step setup guide.
What if my cat doesn’t like it?
What if my cat doesn’t like it?
No worries! Every PurrBot is backed by our Catisfaction Guarantee. If your cat isn’t happy with it within 30 days, just reach out through our website for a full refund.
How do I charge it?
How do I charge it?
The PurrBot comes with a USB-C charging cable. Just plug it into any USB power source. A full charge takes approximately 4 hours.
How long does the battery last?
How long does the battery last?
With its 2000mAh battery, the PurrBot can operate for up to 180 days on a single charge, depending on usage.
